1. Delivery Areas

We currently deliver within the United Arab Emirates, including Abu Dhabi and other available service areas shown at checkout.

Delivery availability may depend on the customer’s location, courier coverage, order type, and operational capacity.

2. Order Processing Time

Orders are usually processed after payment confirmation or order confirmation for cash on delivery orders.

• Orders placed during working hours are usually prepared as soon as possible.
• Orders placed outside working hours may be processed on the next working day.
• Orders may require phone or WhatsApp confirmation before dispatch.

3. Estimated Delivery Time

Our usual delivery time is within 24 hours, and in some cases delivery may take up to 48 hours depending on location, courier availability, order volume, weather, public holidays, or circumstances outside our control.

4. Shipping Fees

Shipping fees are displayed at checkout before completing the order.

Delivery fees may vary depending on the delivery location, order value, courier service, or active promotions.

From time to time, we may offer free delivery promotions or minimum order value offers. These offers may change without prior notice.

5. Cash on Delivery Orders

For cash on delivery orders, customers must provide accurate contact details and delivery address. Our team or delivery partner may contact the customer to confirm the order before delivery.

• The customer should be available to answer calls or WhatsApp messages.
• The customer should prepare the correct cash amount where possible.
• The customer should be available at the delivery address during the agreed time.

6. Delivery Attempts

Our delivery team or courier partner may attempt to contact the customer before or during delivery. If the customer does not respond, provides an incorrect address, or is unavailable, delivery may be delayed, rescheduled, or cancelled.

7. Incorrect Address or Contact Details

Customers are responsible for entering complete and correct delivery information at checkout.

ALBAYT ALMAGHRIBI LLC is not responsible for delays, failed delivery, or additional charges caused by:

• Incorrect phone number
• Incomplete address
• Wrong emirate or area selection
• No response from the customer
• Customer not available at the delivery location

8. Product Condition Upon Delivery

We do our best to pack orders carefully and deliver products in good condition. Customers should inspect the order upon delivery.

If the product is damaged, defective, expired, or incorrect, please contact us within 24 hours of delivery with clear photos or video.

9. Delays Outside Our Control

Delivery may be delayed due to circumstances outside our control, including but not limited to:

• Traffic conditions
• Weather conditions
• Courier delays
• Public holidays
• High order volume
• Government restrictions or emergency situations

We will do our best to inform customers of any major delay when possible.

10. Order Tracking

When available, tracking details or delivery updates may be sent by SMS, WhatsApp, email, or through the delivery partner.

For any delivery update, customers may contact us with their order number.

11. Refused Orders

If a customer refuses a confirmed order without a valid reason, delivery charges may be deducted from any refund or future store credit.

Repeated refusal of orders may lead to restriction from cash on delivery service or cancellation of future orders.

12. Contact Us

If you have any questions about shipping, delivery time, or your order status, please contact us: